Online Help

Use our new online support to answer your questions and solve your problems.

Bug report form

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our feedback form instead.

If you want to get in touch with our technical support regarding other issues please contact:

eemagine Medical Imaging Solutions GmbH
Gubener Str. 47
Fabrik
D-10243 Berlin
Germany

Tel.: +49-(0)30-2904 8404
Fax: +49-(0)30-2904 8405

Support email address support@eemagine.com

Bug Report Form

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  1. What version of the eemagine EEG software are you using?


  2. What operating system are you using?
    Other:

  3. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  6. Please provide us with the following information in case we need to contact you:
First Name
Last Name
Work Phone
FAX
E-mail